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Customer Service Frequently Asked Questions

Last update: 03-13-2009

Answers are available to questions in the following categories:

Email Issues

How do I stop receiving the Baseball Prospectus email newsletter?

We understand if you prefer not to receive the Baseball Prospectus email newsletter. To change your preference for the newsletter, please head to http://www.baseballprospectus.com/manageprofile.php and log in with your username and password. Then, select "No Newsletter" from the drop-down menu. The BP Newsletter is always available on our website at http://www.baseballprospectus.com/newsletter/

How do I change my email address?

Please head to http://www.baseballprospectus.com/manageprofile.php and log in with your username and password. Enter your new email address and click "Update Info".

Access Issues

I can't remember my password.

Go to http://www.baseballprospectus.com and click "Forgot Your Password?" (on the blue bar.) It will be sent to the email address currently linked to your account. If you don't receive a new password via email, or if you can't remember your username, please send a message, including your email address, to Customer Service through our Contact Us form at http://www.baseballprospectus.com/contact.php

What is included in each subscription?

Our summary of subscription features will help you to decide which Baseball Prospectus subscription is right for you. Please find that summary here: http://www.baseballprospectus.com/subscriptions/

Why do I constantly have to login with my username and password? Why won't your site remember me?

Assuming that you are checking the "remember me" box when you log in, the issue may be related to cookies. The BaseballProspectus.com website requires cookies to be enabled to have your login persist. Most web browsers have privacy settings that control this. To see more information about most common browsers and cookies, please head here: http://www.google.com/cookies.html

If you continue to have repeated logins, please write to Customer Service using our "Contact Us" form (http://www.baseballprospectus.com/contact.php) with details of your trouble.

I'm a Fantasy subscriber. Why can't I read the articles?

Our Fantasy subscriptions provide access to all of the Baseball Prospectus fantasy tools (custom stat reports, Team Tracker, Player Forecast Manager, and PECOTA). Fantasy customers have access to articles in our "BP Fantasy Beat" column, marked with the "F" () icon on the site. If you want access to our Premium articles and the Fantasy tools, please consider upgrading to our One Year Premium subscription (an additional $20.)

Billing Issues

How do I cancel my Monthly Premium subscription?

To cancel your Monthly Premium service and recurring billing:

  1. Please visit http://www.baseballprospectus.com
  2. Log in with your username and password.
  3. Then, on the blue bar, please click the link to "Cancel Subscription". You'll see a confirmation of your cancellation on the screen. If you don't see this CANCEL option, please use the Contact Us form to contact customer service.

Upon your expiration date, your account will become a free BP Basic subscription. Your username and password will still work and you will receive the BP Basic newsletter.

I signed up for (Fantasy or Monthly Premium) but I really want One Year Premium. How do I make the change?

Thank you for subscribing! To extend to our One Year Premium, please head to http://www.baseballprospectus.com and log in with your username and password. On the blue bar, click "Extend" and the system will guide you through purchase.

If you signed up for Fantasy ($19.95), you'd pay an additional $20 to extend to One Year Premium. If you signed up for Monthly Premium ($4.95), you'd pay an additional $34.95 to extend to One Year Premium.

I signed up for one month. Why am I still being charged?

The Monthly Premium subscription is recurring, which means that it continues to renew each month until you cancel it or upgrade to our One Year Premium subscription. Please see above for the easy steps to cancel your Monthly Premium service and recurring billing.

Other Issues and Feedback

We respect your opinion and appreciate your feedback! We want your suggestions on specific ways we can improve our offerings and customer service. You are welcome to write to a BP author or to Customer Service using our Contact Us form at http://www.baseballprospectus.com/contact.php

Thank you for supporting Baseball Prospectus!

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